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plan your visit guest services and accessibility 1

Guest Services

Guest Services

Our guest services staff is here to assist you with general inquiries about Navy Pier and nearby attractions.

The guest services desk is located at the front of Navy Pier between Giordano’s and Chef Art Smith’s Reunion. Additional guest services kiosks are located near Jimmy Buffet’s Margaritaville/West Garage Parking Door 1 and near West Garage Parking Door 5.

Guest Service staff can be identified by an aqua blue shirt and blue jeans.

You may speak with a Guest Services staff member during operating hours by calling 1-312-595-PIER (7437).

The Guest Services Desk is staffed from:
Sun – Thurs: 11am – 9pm
Fri & Sat: 11am – 10pm

Overhead Music System

Rockbot

Guest Services FAQs

Where are the closest restrooms?

Where can I get a cab?

What types of restaurants are located on Navy Pier?

What's there to do near Navy Pier?

Where can I purchase Centennial Ferris Wheel tickets?

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